Pure & Original
Pure & Original authentic paint is produced with great respect for human and nature. All products meet the most stringent environmental requirements (VOC < 30) and are made in a traditional way by a family owned factory using the best ingredients only. The deep and vibrant colors are developed by Pure & Original and made with various natural pigments. Pure & Original, the paint you have to experience.
www.pure-original.com
Shipping
HOLIDAY MESSAGE
Please note that our store will be closed from December 23 - January 3 to observe the holiday and will resume regular business hours on January 4, 2024. All orders placed during the holiday break will ship in order of sequence upon our return.
The Pure & Original team wishes you Happy Holidays and a prosperous New Year!
Do you ship internationally?
No, we only ship within Canada.
How long does shipping take?
It depends on the size of your order and your location;
we strive to serve you within 2-4 business days.
all indicated delivery times are estimated times.
Can I pick up my order?
You can pick up your orders at any of these dealer locations.
Do you ship by express?
Yes, additional fees may apply.
This is a foreign product, do I have to pay additional duties or fees?
No, there are no additional fees.
What if my package is damaged?
Although we do our very best to prevent damage, it can occur during shipment. If you receive damaged cans with spoilage of paint, we will arrange a replacement. For filing a claim, we need a clear picture of the damage in the box and pictures of the outside of the outer shipping box from all sides within 24 hours upon receipt.
Return policy and damages
Please note that selected paint products are final and can not be exchanged or returned. We always recommend our color card or sampling for accurate color representation on your particular surface and light conditions. Computer screens can not give a reliable display of the colors.
Amounts needed: You can find the theoretical spread rates for each item page in the shop. This is the coverage per coat. Coverage can vary depending on underground, application technique and dilution.Our team will be happy to assist you with calculating the needed amounts for your project if needed.
Damages and loss of product: Although we do our best to prevent damage, it can occur during shipment. If you receive damaged cans with spoilage of paint, we will arrange a replacement for the lost product. For filing a claim, we need clear pictures of the damage in the box and pictures of the outside of the outer shipping box from all sides within 24 hours upon receipt.
Color availability
Are all colors available in the lime-finishes Fresco and Marrakech Walls?
No, due to the lime-component, some of the colors on the color chart are not available in the lime finishes; see list below.
Black, Flamingo, French Farm, Fuchsia Farm, Green, Limy, Lipstick, Old Red, Old Wine, Pesto, Rare Wine, Violet Fun
Can I pre-order items that are sold out?
Yes, please drop us an email then we will secure the item(s) for you and will keep you updated. We request a 15% prepayment, first come, first go.
Painters
How do I find a P&O painter?
We work directly with professional painters and faux finishers. If you are seeking an installer to apply your P&O paint, please visit this link: Qualified P&O Painters
If you are a professional painter, please contact us
directly to place a commercial order.
Email: info@pureoriginalcanada.com
If you are interested in our Qualified Painters Program, contact: info@pureoriginalcanada.com
Payment
What are the methods of payment?
We accept Visa and Mastercard, and PayPal
What happens after my payment?
We will process your order as soon as we receive your payment.
Contact
How do I get in contact?
For questions about your order or for more information about Pure & Original paint in Canada, please email us at info@pureoriginalcanada.com or call us: 1800 317 2508
Blogger program
What about blogging?
Let us know who are your favorite bloggers. We have a blogger support program to help promote creativity and reward those who inspire us!
Dealers program
How to become a P&O dealer?
If you are interested in our dealers program,
please contact: Comfort and Stuff imports ltd.
Still got questions? Contact us
Warranty
How does the warranty work?
We offer 6 months warranty on our products as long as they are kept in the original can, free of frost.